PC & Printer Break/Fix Technician

Kforce is seeking a full-time PC & Printer Break/Fix Technician in Everett, WA. This customer-facing role involves providing hardware support for PC products like Laptops, Desktops, RPOS, and Workstations. Responsibilities include configuring hardware, software, and network components, performing installations, unit repairs, and assisting with technical action plans to resolve PC/printer issues. The technician will educate customers, manage critical service events, and interact with various levels of management, ensuring customer satisfaction and contributing to business growth within budget.

Must Have

• High School diploma/GED or equivalent
• Additional hardware technology training
• Strong mechanical aptitude, working with tools and various alignment apparatus
• Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers, third party software, networks and switches
• Strong interpersonal verbal/written skills for customer interaction
• Attention to detail and commitment to administrative responsibilities
• Onsite customer facing experience
• Technical/mechanical hardware repair experience
• Demonstrated technical/mechanical aptitude for learning new technology

Good to Have

• College preferred

Perks & Benefits

• Comprehensive medical/dental/vision insurance
• HSA
• FSA
• 401(k)
• Life, disability & ADD insurance
• Paid time off (for salaried personnel)
• Paid sick leave (for hourly employees on a Service Contract Act project)

Description

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Kforce is immediately adding a full-time PC & Printer Break/Fix Technician in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Everett, WA. Summary: This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. This is a team-based group of self-starting, technical/mechanical delivery professional. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both company and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow the business in a profitable manner and within budget. It is imperative that the PC & Printer Break/Fix Technician understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.

Requirements

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• High School diploma/GED or equivalent, plus additional hardware technology training
• College preferred
• Strong mechanical aptitude, working with tools and various alignment apparatus.
• Alignment with customer's business needs while maintaining contractual commitments
• Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers; May also involve third party software, networks and switches
• Able to balance and prioritize multiple activities and issues
• Successful cause and effect understanding of financial perspectives on the business
• Strong interpersonal verbal/written skills - especially in person, on a customer site; This is critical to relationship building and expectations
• Attention to detail and commitment to administrative responsibilities
• Exercise solid business based decision making skills, taking appropriate risk to insure that both the company's and the customer's business need are met
• Independent thinking while adhering to standard technological/mechanical and business procedures
• Industry/company knowledge that provides solid technology solutions and options to the customer
• Ability to quickly and accurately evaluate a technical situation while managing the operational challenges
• Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations
• Highly skilled at prioritization, planning, working independently all within standard policies and business standards
• Availability to work both scheduled and unscheduled overtime
• Participate in assigned work during non-traditional workdays, holidays and shift work
• Onsite customer facing experience
• Technical/mechanical hardware repair experience
• Demonstrated technical/mechanical aptitude for learning new technology